Stress can be good or bad. When you’re stretching yourself or working under pressure to achieve something, that good stress. Maybe you won’t succeed, but you’re directing your own actions.
When you’re being buffeted by forces you can’t control, that’s bad. Very bad, for your mental state, your health and for decision making. People who are stressed by problems they can’t control are often no fun to live with.
Perhaps the worst thing, from a business perspective, is that stress gets in the way of learning. When humans are highly stressed they respond with existing behaviours. They do not adapt well when stressed. They do not see new ways. They cannot see alternative views.
So at RFCS WA we focus first on calming the situation, to reduce stress.
Calming is the first step to being able to take another look and develop a new solution, when the old patterns of behaviour aren’t working.
Calming is the first steps towards regaining control.
Here’s an example. John can’t pay his main farm loan. He’s hiding from it. Hides letters from the lender. Doesn’t tell his family. Pretends it’s all OK, though he’s so stressed sometimes all he can hear is his heart pounding. The lender gets annoyed, then exasperated, then angry – and then concludes they better foreclose fast.
Or, John makes an appointment and fronts the lender. Tells them he can only make a part of each payment. Explains how this situation has happened. And what he is doing to fix it – working with a financial expert and developing a business plan. The lender can see John is trying. He concludes he’s got a better chance of recovering his debt if he supports John. So they agree a short-term payment moratorium, a temporary reduced payment schedule and interest capitalisation and to meet and review at a certain time. John’s situation is immediately calmer. What has happened is that John has influenced what happens to him. He might not be driving yet but he’s got a hand back on the wheel.
This scenario is not just possible, it’s something we achieve regularly. The truth is, most lenders would rather not foreclose, but they need the borrower to help them justify that decision.
There are many other possibilities for calming and regaining control, especially in shaping a more sustainable business model. That’s what we will show you.
If you ask.